Counting Chickens Before They Hatch

Visa has still not arrived. Called UPS; they said that, while the British Consulate has paid for the shipping, they have not given the package to UPS. So there is no visa on the way. However, the email I received from the Consulate says that they sent the package on the 29th, and it should have arrived on the 31st. Furthermore, the Consulate phone number will not allow me to talk to a human being. FML.